Privacy Policy

Care All respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our platform.

1. Information We Collect

• We do not collect personal information such as your name, email address, or physical address unless you voluntarily provide it.
• When you contact us via call or web, we may collect your contact number and details about your issue solely to resolve your concern.
• We may collect non-personal information such as device type, browser type, and general usage data for analytics and improvement purposes.
• We never collect sensitive financial data like full credit card numbers or passwords.

2. How We Use Your Information

• To provide and improve our informational assistance services.
• To process support requests, troubleshoot issues, and coordinate guidance.
• To analyse usage trends and enhance user experience.
• To ensure the security and reliability of our platform.
• Call recordings, if any, may be used for training and quality assurance (stored encrypted for 90 days and then deleted).

3. Data Sharing & Third Parties

We do not sell or rent personal data. In order to resolve your specific issue, we may share minimal necessary data with official partners under strict non-disclosure agreements. Any data transfer follows local data protection laws and is limited to solving your query.

4. Data Security & Retention

We implement industry-standard encryption, firewalls, and access controls. Your data is retained only as long as needed for the purpose or as required by law (max 24 months for support logs). You can request deletion of your support records by contacting us.

5. Cookies & Tracking

We may use essential cookies for session management and performance. No third-party advertising cookies are used. You may disable cookies via browser settings, though this may affect certain functions.

6. Children's Privacy

Care All does not knowingly collect any information from children under the age of 13. If you believe a child has provided us with information, please contact us immediately for removal.

7. Your Rights & Choices

You have the right to access, correct, or restrict processing of your data. To exercise these rights, please contact us via our helpline. We will respond within 30 days.

8. Policy Updates

We may update this Privacy Policy from time to time. Please review this page periodically for any changes. Continued use of our platform implies acceptance of the revised policy.